In honor of International Women’s Day and Women’s History Month, we’re highlighting some of the inspiring women within the culinary & hospitality community. Today, we interview Courtney Fenton, the director of operations for BATA, Fentonelli’s Pizzeria & Bar, and Reilly Craft Pizza & Drink.
Can you share a bit about your background and what led you to a career in restaurant operations?
I began working in hospitality and luxury wedding/event planning in Southern California immediately following graduation from the University of Arizona. When my brother, Tyler, opened Reilly I was assisting him with events in my off-season. Eventually, he asked me to join the team in a full-time management position which grew into General Manager and ultimately to Director of Operations.
What inspired you to take on a leadership role in the restaurant industry?
I knew immediately that I wanted to be in charge. I had strong opinions about how things should run and I wanted to be able to implement them. The perfectionist in me requires I take on leadership roles in all aspects of my life.
Were there any pivotal moments or challenges that shaped your career path?
My brother asking me to move back home to help him, was the catalyst to my current career. We are an extremely close family and it was an easy decision to make and it shifted my entire trajectory.
What does a typical day look like for you as the Director of Operations for three restaurants?
I like to think of myself as the glue. I fill in all the spaces and hold things together. I assist the general managers in their daily operations, oversee guest relations, community involvement, marketing, HR, events, quality control, all the behind-the-scenes details. My fingerprints are on everything.
What do you love most about working in the restaurant industry?
Every day is different and you have no idea what the days will bring. You get to be a part of so many people’s stories, their celebrations, their escapes, their routines and I love cultivating those special moments for our guests. Having someone tell you that you made their night or they loved their visit is the best feeling.
As a woman in a leadership position, have you faced any unique challenges in the restaurant industry?
Unfortunately, I don’t think any challenges are unique to the restaurant industry. I think women in leadership across the board have all struggled similarly.
How do you mentor or support other women in the hospitality industry?
I support women in hospitality by giving them an equal opportunity to succeed within our company. I believe that everyone should be treated respectfully and be afforded the opportunities to grow as they wish in a safe and positive work environment.
What advice would you give to women aspiring to leadership roles in the restaurant business?
You need to have a thick skin- there will always be people that don’t think you belong or don’t take you seriously and you shouldn’t let it deter you. Prove everyone wrong and keep pushing forward.
Are there any women in your life or career who have inspired you?
My mother has been the most profound influence on my life. She raised me to believe I was capable of anything and has been my biggest inspiration. My grandmother taught me the importance of networking and how cultivating relationships in the community is critical to success. Suzanna Davila of the former Cafe Poca Cosa was always an inspiration to me as well. I admired her attention to detail, her ability to make you feel at home in her restaurant and how she was just an absolute boss.
How can the hospitality industry continue to support and empower women in leadership?
By continuing to give them platforms and space to showcase their abilities and talents. The industry has come a long way, but it still has far to go. Give credit where it is due and treat everyone respectfully.
What initiatives are you passionate about outside of work?
Philanthropy is a pillar of my life and organizations that support and uplift women have been a focus of mine. My involvement includes Junior League of Tucson, Sigma Kappa Sorority Advisory Board, YWCA committee chair, Susan G Komen Race for the Cure and Sister Jose’s.
What’s your vision for the future of the restaurants under your leadership?
Growth in all ways. Projects, our teams, outreach, sales, community involvement, accolades, smiles, full stomachs and pushing the envelope.
What’s the best piece of advice you’ve received in your career?
Strive to be a little better every single day.
If you could leave a message for young women aspiring to leadership roles, what would it be?
To absolutely do it! Never stop pushing for a seat at the table or a voice in the conversation.
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