Responding professionally would usually be ideal for maintaining customer relations, but in Restaurants Read Bad Reviews, anything is fair game.
In the third episode of the series, chef-owner Chelsy Blatt, executive chef Gary Hickey, and bar manager and assistant general manager Marlee Palmer respond to their bad online reviews.
Chef-owner Blatt of The Drunken Chicken helped design their creative menu and is in the kitchen preparing and cooking from scratch herself. But even the “Best Fried Chicken” and “Best Chicken and Waffles” award-winners will have their haters.
Reviews are hit-or-miss, but all compliment the Mac & Cheese.
Executive chef Hickey of Charro Steak knows his steaks—he’s even visited the farm in Montana where the cows are raised.
When a customer in an online review confused their pork belly for a crouton and another complained that their rib eye had too much fat, Hickey assured us that it was no mistake. “Fat is flavor,” Hickey said.
Bar manager and assistant general manager Palmer of Obon Sushi Bar Ramen read negative reviews spanning from too spicy to too salty and too cold.
Although they nail it with their take on traditional and modern Japanese dining, negative reviewers seemed to prefer Top Ramen, Fry’s, and Sushi Garden.
